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How to cancel a customer order in delivered state in cloud?

  • July 9, 2024
  • 1 reply
  • 222 views

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  • Sidekick (Partner)
  • 8 replies

Is it possible to undo a delivery for a customer order in cloud?

Best answer by KethakaG

Hi @FatRar,

Yes it is possible to undo a delivery for a customer order in cloud.
In order to do so, you need to go to ‘Undo Customer Order Delivery’ screen> search for the relevant Customer Order (using Order No field)> click Undo Delivery option.

 

Regards,
Kethaka

1 reply

KethakaG
Superhero (Employee)
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  • Superhero (Employee)
  • 144 replies
  • Answer
  • July 9, 2024

Hi @FatRar,

Yes it is possible to undo a delivery for a customer order in cloud.
In order to do so, you need to go to ‘Undo Customer Order Delivery’ screen> search for the relevant Customer Order (using Order No field)> click Undo Delivery option.

 

Regards,
Kethaka