We are experiencing this on 2 RMAs currently, 721 and 1048. (please check the image for the error)
- The commonality between the 2 RMAs is that they were processed as a Return to a different Site than the originating RMA (Original Order was placed in ST003; return being sent to ST001).
- The originating RMA 720 and 1047 were set up and linked to the customer order the parts were sold under.
I just tried to receive in the parts under 721 with a different lot number and was received in Successfully. We will now have to manually adjust the inventory to reflect the correct lot number which is not ideal, but the RMA can be credited.
What’s the reason behind this error?