Error message "The customer order is not allowed to be released..." when releasing a customer order with a line using CTP and has an expired "Latest release date"

1. Re‑run capability check on the CO line

1. Page: Customer Orders

   • Path: Sales > Customer Orders > Customer Orders.

   • Query and open the affected Customer Order.

2. On the problematic order line (the CTP‑planned part):

   • Use Actions > Capability Check (or line context menu Capability Check, depending on your layout).​

   • In the dialog, select an allowed Reservation and allocation option for this supply code (e.g. Reserve and Allocate or Allocate Only if permitted).​

   • Run the check and let it finish.

   • Confirm that:

     • Capability check is still ticked.

     • Latest release date is now in the future or at least recalculated.

If the capability check fails, correct the supply/capacity issues or (if acceptable) change the line so it no longer uses CTP (e.g. different supply code/lead time), then run capability again.

2. Release the order from credit block

1. Page: Handle Blocked Customer Orders

   • Path: Sales > Credit Control > Handle Blocked Customer Orders (25R2 name; documentation: Release Blocked Customer Orders).​

   • Query the blocked customer order (by order no / customer).

2. Select the order and choose the appropriate action:

   • Release Blocked Order – releases this instance; the order can be re‑blocked by later credit checks.​

   • Release from Credit Check – bypasses further credit checks for this order, so it will not be blocked again by credit control.​

3. Confirm that the order status returns to its previous process state (e.g. Released / Reserved) and that you can continue with reservation, picking, and delivery.

3. If the error still appears

• Try re‑running Capability Check once more on the line and ensure Latest release date is not in the past before going back to Handle Blocked Customer Orders.​

• If both capability and credit release are done exactly as above and the message still prevents release, capture screenshots and log an IFS case referencing the error text and the scenario; this behaviour is already discussed in community threads as a potential defect when CTP + credit block combine.​

Thanks for that information!

Hi ​@linkri,

Happy to help. If this resolves your question, please mark it as the best answer. So that it will be helpful for other peers😊

Regards,

Nikila Dissanayake