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Question

Do not wish to receive non inventory sales part

  • May 28, 2026
  • 1 reply
  • 16 views
C
Sidekick (Partner)
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I have a scenario where I want to create a credit invoice of 2 inventory sales parts and 1 non inventory sales part. The two inventory sales parts should also be returned, so an RMA is created. However IFS is also expecting me to return the non-inventory sales part even though there is no physical part to receive. 

 

Anyone who has had the same scenario and have a good process? 

 

I want all to be on the same credit invoice and having to create 2 different credit invoices and do collective seems as to much work. Is there a setting on the parts that can make a part obsolete from the whole register arrival proces? 

    1 reply

    P
    Superhero (Employee)
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    • Pilar Franco
    • Superhero (Employee)
    • June 19, 2026

    Hi ​@CurJulieT ,

    Which IFS version are you using?. I’ve just tested in App10 and 25R1 and I could receive both types of parts (non-inventory sales parts are possible to be received with receive case = Receive into Arrival). System created a transaction OERET-NI - Return Non-inventory Parts, to reverse the original one OESHIPNI - Ship Non-inventory Parts.

    Once this is done, you can create the Credit Invoice from RMA and all the parts are into the same invoice, with only the inventory ones received into stock.

    IFS generates transactions in Inventory Transaction History even for non-inventory parts because:

    👉 It is not a physical inventory movement, but a business / financial transaction event used to:

    • record delivery of the sales part
    • trigger posting (revenue / cost / WIP depending on setup)
    • keep consistent shipment tracking alongside inventory parts

    I hope this is clear. If not, please let me know.

    Regards,

    Pilar

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