Deleted Customer Order Lines

Hi ​@TKUFEARGHUS,

There is no specific standard report available to track deleted Customer Order Lines. As I understand it, IFS only allows lines to be deleted while the Customer Order is in the Planned state. Deleted lines can be tracked using History Log, but history logging must be enabled for the relevant table before the deletion occurs.

To prevent users from deleting Customer Order Lines, you can simply disable the Delete command through Page Designer for a specific user context. However, this is only a UI restriction and not a security control

Regards

I would consider using a BPA workflow to prevent the deletion of the line.

Hi ​@TKUFEARGHUS 

1. Is there a report in IFS Cloud for deleted Customer Order Lines (Not cancelled)?

   1. No, there is no standard out-of-the-box report specifically for hard-deleted Customer Order Lines.

2. How to track deleted order lines in IFS Cloud:

   1.  If you need to report on deleted lines going forward, you can enable History Logging (Audit Trail):

3. Is it possible to stop users from deleting order lines and require them to cancel lines instead?

   1. Yes, this can be achieved in IFS Cloud using either Security / Permission Sets (Recommended)
   2.  Enforce via Custom Event (Hard Business Rule)

regards,

Piyal