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Customer Order Type forcing 100% Discount on Purchase Order Lines

  • December 2, 2025
  • 2 replies
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M
Sidekick (Customer)
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We are encountering a situation where a specific Customer Order Type (COM) seems to be forcing all associated Purchase Order Lines to 100% discount. When the discount is set back to 0%, it automatically updates in the background back to 100%. 

At first, i assumed this was custom functionality in our instance, but i’ve been unable to find any custom events or workflows that are triggered on PurchaseOrderLine or PurchaseOrderLinePart. 
While in theory this makes sense (Commission orders having 0 cost), I can’t seem to find any place in IFS where we would have set up this functionality. Does anyone know if this is native? 

When i check in the PO Line History, i can see my entries for setting discount to 0%, but there doesnt appear to be anything setting it back to 100% in the history, so it is happening in the background somewhere. Any ideas on how i can track this down?

 

For reference, we are currently on IFS Cloud 25R1.3

Best answer by Arcfarazt

Hi ​@mdezzi 

There is no native functionality in IFS that adds a discount on associated Purchase Order Lines based upon a Customer Order Type. 

Ironically, I was actually involved in the original IFS implementation back in 2015.  I can’t recall for certain, but I believe this was a customization in the integration to Emerson specifically for Commission Orders.    

You may want to reach out to another LBP or the NAN to confirm. 

    2 replies

    A
    Hero (Partner)
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    • Arcfarazt
    • Hero (Partner)
    • Answer
    • December 10, 2025

    Hi ​@mdezzi 

    There is no native functionality in IFS that adds a discount on associated Purchase Order Lines based upon a Customer Order Type. 

    Ironically, I was actually involved in the original IFS implementation back in 2015.  I can’t recall for certain, but I believe this was a customization in the integration to Emerson specifically for Commission Orders.    

    You may want to reach out to another LBP or the NAN to confirm. 

    M
    Sidekick (Customer)
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    • mdezzi
    • Author
    • Sidekick (Customer)
    • December 11, 2025

    Hi ​@astfarazt!

    Thanks for the reply and good memory! After checking with some other impact partners (LBPs) yesterday, we discovered that the functionality is performed by a database trigger directly in the oracle db, not an IFS custom event. And since no one had any idea about it, I think it has been there since all the way back to Apps 8 in 2015. 

    Appreciate the help!

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