Question

CUSTOMER ORDER LINES - STATUS DELIVERED / HOW TO REVERSE "PICKED"

+1

Dear Community,

The customer order is with the status DELIVERED, how to come back to the status PICKED ?

or how I can tag the case “Consignment Stock” now ?

When I want to record after to have tagged this case, a Warning Message appear:

“This order acknowledgement has already been printed” - OK

2nd Warning Message:

“Not possible to have Delivery Confirmation together with Consignment parts.” - OK

Do I need to create a RMA ?

Thanks in advance for your help.

Jennyfer

Userlevel 4

+8

Hi @Jennyfer ,

The topic below may help you to reverse your shipment;

Best regards

Ozgun Bal

+1

Hi Ozgun,

Many thanks for your reply, I have tried too, unfortunatly, I have following Error Message:

“Cannot undo delivery for a customer order that is delivery confirmed”

:-(

Userlevel 6

+17

Hi @Jennyfer ,

You cannot perform undo customer order delivery after the consumption of the consignment stock, so it is suggested to go with RMA in this case.

Regards,

Mithun K v

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