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Hi Experts,

Is there any specific reason the Cancel Order Line RMB option is unavailable for the Customer Order Lines screen when selecting a single row or multiple rows? The example is in APP10. IFS Cloud is the same.

  1. In the Customer Order window > Order Lines tab, this RMB option is available

 

  1. The Cancel Order Line RMB option is not available for the Customer Order Lines screen when selecting a single row or multiple rows.

Business impact :

The RMB option requires manually canceling lines from multiple customer orders in a scenario of part substitution, e.g. Part A is no longer available for supply by a supplier, and instead, they would supply Part B, resulting requirement to cancel all existing Customer Order Lines with Part A still open

@Sanjeewa Dushan I guess you wnated to submit this as an idea, right? As you already have a similar post:

 

To submit an idea you would need to go to the below URL and clisk Submit An Idea button.

https://community.ifs.com/ideas

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