We have a sporadic issue when some users go to enter a new charge line on a customer order, the new line will display in the table, they will choose the charge type then when they click OUT of the charge type field, the whole new line disappears.
When the line disappears the ‘Cancel New’ option is available. it appears the system knows there is a new line but no longer displays it for the user.
It is nearly impossible to recreate and only happens to two employees so far.
The only way they can correct it is by signing out of IFS Cloud and then logging back in.
Has anyone else experienced this behavior?