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Question

Credit Block on shipped orders

  • June 18, 2026
  • 1 reply
  • 6 views
B
Sidekick (Customer)
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Good afternoon,

we updated our IFS to 25R2 since 2 weeks now and I realized a sudden change, that customer orders are falling more frequently into Blocked status due to credit limit being exceeded. The Credit limit is not new to us, but I am surprised how customer orders that have been shipped will still fall on blocked status.

I noticed this because the Incoming Delivery Notifications go into status Stopped.

In my opinion, if an order is released and free to be shipped, the credit check should not be applied to those orders anymore. The check should only happen at the Release stage.

 

Anybody else having this experience with 25R2? I couldn’t find anything in the release notes, so I am not sure if it’s a bug or intended by IFS.

1 reply

Piyal Perera
Hero (Employee)
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  • Piyal Perera
  • Hero (Employee)
  • June 18, 2026

Hi ​@BEG_VZEM,

Sharing my findings from a recent Cursor-assisted code/functional search. I hope these insights are beneficial.

  • Credit check applies at four configurable levels in the customer order flow (Release, Reservations, Pick List, Deliver), plus manual check, customer-always-blocked, and external customer (IPD) paths. The exact combination active for your customer depends on their Credit Control Group setup.
  • Why shipped orders can still end up Blocked

    • This is supported by design. The customer order state machine allows transition to Blocked from PartiallyDelivered and Delivered, not only from earlier states.

      Common scenarios for your symptom:

      • Deliver check was disabled when goods shipped, but a later checkpoint (another delivery line, pick list, reservation, manual check) runs with credit check enabled.
      • Cumulative credit exposure — the check sums uninvoiced value across all open orders for the customer. A later order or activity can push total exposure over the limit and block an order that already shipped.
      • Direct delivery / IPD flow — supplier-side Incoming Delivery Notification approval transfers quantities to the customer order; if credit fails at that point, processing errors out.

  • Connection to Incoming Delivery Notifications (Stopped)

    For purchase direct delivery, when approval/processing fails for any reason, the Incoming Delivery Notification is set to Stopped and the error is stored. So Stopped IDNs are often a downstream symptom: the linked customer order hit a credit block (or another error) during direct delivery transfer, not a separate credit-check level on the IDN itself.

regards,

Piyal

Piyal
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