Hi Heather, I am not aware of any functional support when it comes to making stock adjustments on customer consignment levels. I do not see any other options than:

Counted more than registered in IFS: Count in your own stock and ship it with a refill order.

Counted less than registered in IFS:

• Report it as consumed (the presumption here is that the customer is financially responsible for the loss, regardless of whether they used or have lost it.
• Undo the customer order delivery and count it out (when your organisation takes financial responsibility)

Regards, Roel

Hi Roel,

We are using IFS to manage our “Inventory Part at Customer”.  I see the consignment stock in the “Inventory Part at Customer” screen. 

The problem  is we can’t generate a “Create Count Report” for our owned inventory that is at the Customer’s location; consignment.  We’ve tried using the toggle buttons to isolate for “Consignment” in the site but it isn’t generating any results for our “Create Count Report”. 

Cheers,

Heather

Hi Heather, I understand. Counting consignment stock in or out at the customer location is not supported by IFS with either count reports or with the ‘count inventory part’ functionality. What I suggested above are ways to work around this to process count results. Creating some kind of counting list you can do with an excel export from the screen you mentioned.

The consignment button only works for supplier consignments residing in your own inventory.

In other words - the feature you are looking for does not exist as such in IFS10 as far as I know.

Regards, Roel

Hi Heather.  You could use the Inventory Part In Stock screen.  Query for Ownership = Consignment and the Site and/or Owner = Customer ID.  This will give you an on hand quantity.

You could also view on hand quantity in the Customer Consignment Stock screen.