+10Hello,
I just created a BT from a customer order and I don't see my BT linked. I don't understand why on the cloud because on Aurena it works like this.
I created my BT 546 from my *1976 sales order and I don't see any Connected work orders.
thank you for your help
Best answer by matt.watters
Looks like this was resolved in 23.1.5.
Key: SCZ-22493
Bug Title: After creating a Service Request from a Customer Order, no commands are available to navigate.
Release Notes: Prior to this correction, when a service request was created from a customer order the Connected Work Orders command was not enabled subsequently. This has now been resolved.
+15Do you want to navigate to the Work Order from the Customer Order page?
+22I managed to replicate this issue in a 23R1 SU4 env. I created a service request (WO) from Customer Order and when I come back in the CO I don’t see the option to navigate to Connected Work Orders.
Probably this should be reported to IFS as a support ticket.
+26Looks like this was resolved in 23.1.5.
Key: SCZ-22493
Bug Title: After creating a Service Request from a Customer Order, no commands are available to navigate.
Release Notes: Prior to this correction, when a service request was created from a customer order the Connected Work Orders command was not enabled subsequently. This has now been resolved.
+10Thank you all for your help
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