Hi,

We have a scenerio where Site A registers the customer order for an External Customer (Customer XYZ) and the order is supposed to delivered by Site B. The customer order lines are added with the supply code Int Purchase Dir where supplier and Supply Site is Site B and released. It created a PO for the supply Site. Now, in the Register Direct Delivery window RMB has 3 options 1) Direct Deliver to Customer 2)Direct Delivery with Serial 3) Direct Delivery from Internal Order Transit.

Options 1 and 2 are disable in RMB menu, I can only choose option 3 which is “Direct Delivery from Internal Order Transit”. When I click on this option, Its giving a warning message “You cannot register direct delivery until internal supplier delivers materials.

When we check register arrivals using the PO number, it does not have such record.

How to complete the customer order delivery process?