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Has anyone encountered issues in Apps9 where a Customer Order Invoice errors with the below message?   

 

The setup is a bit complex - multi site in the same company, multiple places of supply therefore multiple tax situations for the customer, but this error only occurred when I created a CO and applied “Additional Discount” in the CO header.  I processed another CO on exactly the same site/customer/parts/tax scenario with discount on the CO lines, and the invoice processed without error.  

 

“CO Invoice in Error - "Only a Tax Code with Zero percentage is allowed when Customer is exempted for Taxes..."
 

 

Any thoughts/suggestions/solutions gratefully received! 

Thanks

Linda

Hi,

What is the percentage of the tax code used in the invoice line/s?

 

Hi,

What is the percentage of the tax code used in the invoice line/s?

 

6%

As the error message says, it is allowed only to use a tax code of zero percentage if the  customer is tax exempted. So that tax percentage of the line cannot be 6%.

As the error message says, it is allowed only to use a tax code of zero percentage if the  customer is tax exempted. So that tax percentage of the line cannot be 6%.

However, as I indicated, when processing another invoice with exactly the same setup but discount is added on the line, there is no error - somewhat inconsistent...

 

I processed another CO on exactly the same site/customer/parts/tax scenario with discount on the CO lines, and the invoice processed without error.  

 

Linda

Hi @PRODQ,

If the customer is tax exempt, then it should not allow to use a tax code with a tax percentage greater than 0. As this is behaviour is confusing, better report this to IFS Support team for further investigations.

BR,

Thilini 

Hi @PRODQ,

If the customer is tax exempt, then it should not allow to use a tax code with a tax percentage greater than 0. As this is behaviour is confusing, better report this to IFS Support team for further investigations.

BR,

Thilini 

Ordinarily, the customer is tax exempt.  However, one particular delivery is outside the norm and requires Tax to be applied.  

The point of my query is that the CO processed without error when Additional Discount was not applied in the CO header whereas with exactly the same customer/order/tax/etc setup when I entered Additional Discount in the header the error occurred.  Inconsistent…

We’re in Apps9 and out of Support … hence posting the query here.

Thanks.

 

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