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We have a purchase order with a No Part Lines purchase received and registered into arrival for a jobsite. The PO has been re-opened in order to make changes to the Receipt.  We’re attempting to use the Inspection result to return 10 of 50 No Part items received on this order.

We Registered Inspection Results for a Qty of 10 items for Return Credit for return to the supplier.   The Receipt page references Pending Return Status of “Yes” with a Shipment Connection Line No 9. We are missing some step(s) that would push to complete and confirm that the 10 returning No Part items have been sent back to the Supplier.

When we print the Supplier Return Report the Qty to Return still appears as 0.  Also, we attempted to reference any connection between the return quantity and the Supplier Shipment Lines page shown below.

No apparent connection to the Supplier Shipment Lines referenced on the Receipt.

 

What steps in the Supplier return process are we missing to simply return these No Part Lines? 

Thank you.  J. Cisco

Hi,

From IFSCloud 22R2 onwards there is a process change in supplier returns and instead of Supplier return shipments now it is using shipment window to process supplier shipments as well. 

For that you will need to setup some basic data in supplier and shipment type.

Please refer below KBA for more information. Hope this will be useful.

https://ifsworld.service-now.com/nav_to.do?uri=kb_template_kcs_article.do?sys_id=ed8dc7fe873665d00b0631973cbb353c

 

Thank you,

Nadeesha

Hi,

From IFSCloud 22R2 onwards there is a process change in supplier returns and instead of Supplier return shipments now it is using shipment window to process supplier shipments as well. 

For that you will need to setup some basic data in supplier and shipment type.

Please refer below KBA for more information. Hope this will be useful.

https://ifsworld.service-now.com/nav_to.do?uri=kb_template_kcs_article.do?sys_id=ed8dc7fe873665d00b0631973cbb353c

 

Thank you,

Nadeesha

Hi Nadeesha, is the above document available globally?  I’m being asked to sign in and my community/portal/guideme login doesn’t register
THanks

 

Hi Linda,

Yes this KBA is available for both customers and partners as well via Service-Now.

Sorry. Please refer below link to KBA.

ifsworld.service-now.com/kb?id=kb_article_view&sysparm_article=KB0045925

 

Thank you,

Nadeesha

Hi again,

In case if you have any access issues to KBA I am adding below information as well.

Basic Data Setup

1. Shipment Type window, Shipment Creation > Receipt Return select At Report Return (If you select Not Automatic return shipments will not be created).

sys_attachment.do?sys_id=270e437a877665d00b0631973cbb35c2

2. Now go to the supplier window > Address > Outbound Address Information (new tab) > Add shipment type.

sys_attachment.do?sys_id=6b0ecb3a877665d00b0631973cbb3547

3. Now process the PO with returns.

1) Enter the return qty and register inspection results. And select ok.

sys_attachment.do?sys_id=6b0e0f3a877665d00b0631973cbb35cf

2) You will get below information message.

sys_attachment.do?sys_id=af0e073a877665d00b0631973cbb35ad

3) Select ok for the above message you will get below shipment lines screen. Select the line and go to details.

sys_attachment.do?sys_id=e30e833a877665d00b0631973cbb353f

4) Shipment will be opened as below. Now process the shipment manually or automatically as you have set for the shipment type.

sys_attachment.do?sys_id=7b0e473a877665d00b0631973cbb356f

 

Thank you,

Nadeesha

Hi again,

In case if you have any access issues to KBA I am adding below information as well.

Basic Data Setup

1. Shipment Type window, Shipment Creation > Receipt Return select At Report Return (If you select Not Automatic return shipments will not be created).

sys_attachment.do?sys_id=270e437a877665d00b0631973cbb35c2

2. Now go to the supplier window > Address > Outbound Address Information (new tab) > Add shipment type.

sys_attachment.do?sys_id=6b0ecb3a877665d00b0631973cbb3547

3. Now process the PO with returns.

1) Enter the return qty and register inspection results. And select ok.

sys_attachment.do?sys_id=6b0e0f3a877665d00b0631973cbb35cf

2) You will get below information message.

sys_attachment.do?sys_id=af0e073a877665d00b0631973cbb35ad

3) Select ok for the above message you will get below shipment lines screen. Select the line and go to details.

sys_attachment.do?sys_id=e30e833a877665d00b0631973cbb353f

4) Shipment will be opened as below. Now process the shipment manually or automatically as you have set for the shipment type.

sys_attachment.do?sys_id=7b0e473a877665d00b0631973cbb356f

 

Thank you,

Nadeesha

Thanks, @Nadeesha Madushani .  

The link sends me to a ‘service now’ page which I’ve never come across before.  Sorry, I also don’t know what a ‘KBA’ is but thanks for the info.

Linda

Thank you all for your fantastic responses!  This information will be of great assistance. 

 

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