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I everyone,

I struggle with the rental process, because I don’t manage to complete the material return. Here are some screen shots of what I did : create the RMA, release it, but as you see I don’t have any command to receive it in stock.

 

Have you ever seen this issue ? 

Thanks

@SimonP did you also check what options you have on the RMA Line? Isn’t it possible to receive from there?

Hi @Marcel.Ausan ,

I only have these commands on the RMA line 

 

Hi @SimonP - Have you done a comparison of the part/customer with another where its worked fine before? or is this the case for all RMA’s?

 I tried to replicate this quickly but was unable to do so. The receive parts against order deliveries option is always there for me (23R2)

Hi,

We found the problem with @SimonP .

On the our customer environnement, the customer had hidden the button using the “page designer”. 

  • First, we have checked the permissions set and grants allowed for the projection “ReceivePartsAgainstOrderDeliveries”. Everything was good.

 

 

  • Secondly, we happened to look at the page designer for the “ Register arrivals ” screen.

The command button was not displayed. We cancelled this “customization” and everything worked.

 

 

Thanks to another colleague who gives us this idea.

@David Raynal glad you resolved it :)

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