We recently upgraded to IFS Cloud 25R1.
Our sales people occasionally enter Call Center cases as type Customer instead of Global. We just had this issue and I can’t figure out how to give myself access to this case in order to change the Case Type.
I set the Customer to B2B Customer
I added myself to the Case Access Group
I assigned the customer to myself in B2B User-Customer
But I still can’t see the case.
I have verified through the backend that the case does exist.
What am I missing?