Blocked Customer Order Demand Not Release for Material Planning for Purch Order Trans Supply Code

Thanks, Jane.

Yes, I am experiencing the same behavior in 25R2. The functionality is understandable in this scenario because the supply is fulfilled directly by an external supplier to the customer. Therefore, when the Customer Order is blocked, it makes sense to prevent Purchase Requisition generation, as the customer is not eligible for further processing until the credit-block is cleared.

However, the same logic does not appear to be applied consistently to internal supply scenarios. While I believe the current behavior for external supplies has been intentionally designed this way, I do not think it is the ideal implementation. In my view, this should instead be controlled through the “Release for Material Planning” flag on the Customer Order line. When supply generation needs to be prevented, the system should automatically set this flag to False and make it non-editable until the blocking condition is resolved.

Ultimately, it is up to IFS R&D to determine the intended behavior and update the documentation accordingly. :-)

Thanks again.
Lakshan

Thank you ​@Lakshan Thiranagama 

I agree!  Both Supply Codes should deliver the same results.  If the Customer Order is ‘blocked’, you should not see the demand in the IPAP screen for orders with Supply Code ‘InventOrder’.

Are you able to create a case for this?  If you can, please mention this community post and if you mention me in your case notes, I can accept the case and report this to Product & Technology, formally RnD.  I can then test all of the Supply Codes to ensure that all are working correctly.

If you’re not able to create a case, please advise and I’ll create an internal case to report this.  Thanks again!!  Jane

​Hi ​@Jane Perry , 

No, it is not intended to work that way. Even when the Customer Order (CO) is blocked, the system should still allow planning activities until the sales team releases the order after reaching an agreement with the customer. The functionality has been designed to support this behavior through the relevant option setting.

In this case, I am referring to the "No" scenario in the toggle option shown below. Based on that setting, I would expect the demand to be considered in both scenarios. However, that does not appear to be the case.

When a Customer Order is blocked, it is reasonable to prevent Purchase Requisition generation, as the order should not proceed to further processing until the credit block has been cleared. However, the same logic does not seem to be applied consistently for internal supply scenarios.

If there is any specific behavior associated with the Purch Order Trans supply code, it should be clearly documented. My main concern is the lack of clarity around this behavior. If this is indeed intended functionality, I would appreciate it if you could raise it with the core team and ensure the expected behavior and business reasons are properly documented.

Thanks!

Lakshan

Hi ​@Lakshan Thiranagama  Since the Block Reason shows ‘No’ for Exclude from Matl Planning and the Order Lines show Release for Matl Planning ‘Yes’, I would expect the Demand for both parts to show in the IPAP screen even though the Customer Order is “Blocked”.

I will create a case so that this can be reported for clarification.  I’ll provide an uodate as soon as I hear bac from Product & Technology.  Thanks!  Jane