We are using IFS Applications 10 with Approval Templates for Purchase Orders. I would like to understand how an approval decision can be revoked once an approver has already taken a decision.
In our approval setup, there are multiple approval steps. When one of the approvers rejects the Purchase Order, we correct the issue or query in the PO and attempt to resend the approval. Although the system allows us to add another approval step, the previously rejected step remains locked, and the same approver is not allowed to take a new decision. please clarify whether it is possible to fully restart the approval process after a rejection so that all approvers, including the one who rejected earlier, can approve again? If this is not possible, please confirm the standard and recommended approach in IFS Applications 10 for handling such scenarios.
