A. What is your idea?
1) Classification
- New concept or idea
2) Brief description
When proceeding Return Material Authorization credits; in the IFS core environment it is possible to “Create Credit Invoice” only when user proceed “Approve for Credit” option. However, users have shared concern to allow them to proceed both the options same time which will save time on proceeding with many RMA’s at same time. At the current state even, users have changed the condition; allowing users to proceed the “Approve for Credit” and “Create Credit Invoice” same time, even setting both conditions “YES”, it does not create the Customer Credit Invoice.
B. Context and scope
1) Who is affected?
- Customer
2) Frequency
- Daily
C. Value and impact
1) What is the business outcome?
- Improves productivity or efficiency
- Reduces manual effort
- Enhances user experience
- Enables new capability
2) Impact scale
- Team / department
3) Workaround
To proceed “Approve for Credit” first and then “Create Credit Invoice”
D. Evidence and examples