Hey everyone,
I’m looking for some advice on how to manage returns in IFS Cloud without going through the full shipment/picking/delivery flow. In IFS Apps8, returning goods—particularly to correct an over-receipt—was super simple and automatically increased the “Qty to Receive.” But in IFS Cloud, we’re seeing extra steps that don’t match our real-world process.
Here’s what we do:
- Sometimes we accidentally receipt more units than what actually arrived (e.g., 10 instead of 9).
- We want to quickly fix that and have the “Qty to Receive” go back up by 1 (in this example) so we can receipt it properly when the actual missing unit arrives later.
- In IFS Apps8, this was just a few clicks: select the return, enter a reason, and done. The system automatically adjusted the receipt quantity and increased the “Qty to Receive.”
- In IFS Cloud, we’ve noticed it pushes us into a full shipment process (Shipment Lines, picking, delivering, closing), which we don’t do physically and is a lot of extra work just to correct a record.
Does anyone know:
- How to configure or streamline this process so we can directly return the over-received quantity and see “Qty to Receive” increase?
- If there’s a standard flow in IFS Cloud that mirrors the simpler IFS Apps8 style?
- Any tips, workarounds, or settings to bypass or automate the shipment steps?
We’d love to keep track of a simple “Return Reason” and “Receipt Return Type,” then have the system handle the rest behind the scenes. If you’ve got any experience or solutions, I’d really appreciate your input!
Thanks in advance!
Amit
