Hi All,

It is possible to incomplete or cancel an assignment sent to mobile from Backoffice. Additionally, is there anyway to changing the status to other way? Any tricks?

Use Case: Technician is working in offline area and started work. Due to the SLA requirement, the status of the work task should be changed to a status such as “On Route” or “Work Started”.  However, since the technician is offline, the status is not updated simultaneously. The Backoffice cannot update the status since it is downloaded to the mobile.

Does anyone have an idea on how to handle a situation like this?

TIA.