We have seen that we were in the Work order screen but unable to create the Work order for around three hours. After that issue was automatically resolved. Could you please advise what could be the reason?
Sounds strange. Was this for all users? When you say you couldn't create a WO, did you get an error?
Have you recently done any changes in the environment (looking at the other things you've posted recently makes me wonder)?
+13Did you get issue only for work order screen? Were you able to work on other windows in this 3 hours? Are you getting any error or just stuck in the window?
Dakshinie wrote:
Did you get issue only for work order screen? Were you able to work on other windows in this 3 hours? Are you getting any error or just stuck in the window?
it was for work order only and there were no error messages.
anmise wrote:
Sounds strange. Was this for all users? When you say you couldn't create a WO, did you get an error?
Have you recently done any changes in the environment (looking at the other things you've posted recently makes me wonder)?
Yes, it was for all users and No error were flashed.
Tierajeng wrote:
anmise wrote:
Sounds strange. Was this for all users? When you say you couldn't create a WO, did you get an error?
Have you recently done any changes in the environment (looking at the other things you've posted recently makes me wonder)?
Yes, it was for all users and No error were flashed.
So what was the behaviour? New button or save button unresponsive?
+13Tierajeng wrote:
Dakshinie wrote:
Did you get issue only for work order screen? Were you able to work on other windows in this 3 hours? Are you getting any error or just stuck in the window?
it was for work order only and there were no error messages.
So what was the issue you are facing? New button was not active?
Dakshinie wrote:
Tierajeng wrote:
Dakshinie wrote:
Did you get issue only for work order screen? Were you able to work on other windows in this 3 hours? Are you getting any error or just stuck in the window?
it was for work order only and there were no error messages.
So what was the issue you are facing? New button was not active?
I t was giving issue related to database connection but i have not captured the error. But, now troubleshooting the issue.
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