When using Call Center the times recorded are incorrect (created, modified...);showing 1 hour behind the actual time. The support organization time zone is Europe/London(UTC + 0). Is there any setup to make sure the right time is recorded for case activities?
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Hi Dilini,
The time difference is most likely caused by the time zone setting under System Definitions: Please check below set up.
• Go to Systems Definition window
• Go to Object property tab
• RMB and click 'search in context'> Search object LU as " ccConfiguration"> check the entry under Property name "Server_TIME_ZONE"
Property value should display the time zone for where the IFS server is physically located. It is a manual entry. So for an example, if the server is physically located in London time zone, this record also should be updated to: Europe/London.
The time difference is most likely caused by the time zone setting under System Definitions: Please check below set up.
• Go to Systems Definition window
• Go to Object property tab
• RMB and click 'search in context'> Search object LU as " ccConfiguration"> check the entry under Property name "Server_TIME_ZONE"
Property value should display the time zone for where the IFS server is physically located. It is a manual entry. So for an example, if the server is physically located in London time zone, this record also should be updated to: Europe/London.
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