Scenario:
A work task was assigned to a technician from Cloud to MWO. The work task was cancelled on Cloud, but the MWO technician already began travel or started work (created a clocking). The Cloud syncs with MWO and a work task is allowed to have a start time clocking and is in the cancelled state. An additional assignment is created from the existing work task and is completed.
Question:
How can the work task be in a finished state when the original cancelled work task cannot be modified with a stop time? In its current form, the work task can neither be reported nor finished because their is a clocking without a stop.
** this issue is preventing our client from billing their customer and needs a quick resolution **
Thank you
