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Showing attachments in Service Report MWO


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  • Sidekick (Partner)
  • 70 replies

Hi,

in MWO, when we attach a picture to the task, that cannot be seen in the Mobile service report, instead if we check it from the Clould Service Engineer  we can see the attachments. What is the missing piece that I cannot see the same in the mobile?

In the Report Layout I can see Task attachments are there.

 

 

How I see it in the Cloud.

 

And the mobile Report.

 

Please explain how to get the Pictures into the service report,as this is working fine in the clould report.

 

Thanks

Kasun

Best answer by skullk

Hi Kasun,

The possibility to include task images in the MWO Service Report is currently in the road map but the release is not yet defined.

Even if the Task Images are there in the layout, it doesn’t work as expected today.

What is the current cloud version you are working? 

Thanks

Sampath

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4 replies

skullk
Hero (Employee)
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  • Hero (Employee)
  • 259 replies
  • Answer
  • March 10, 2025

Hi Kasun,

The possibility to include task images in the MWO Service Report is currently in the road map but the release is not yet defined.

Even if the Task Images are there in the layout, it doesn’t work as expected today.

What is the current cloud version you are working? 

Thanks

Sampath


Forum|alt.badge.img+8
  • Author
  • Sidekick (Partner)
  • 70 replies
  • March 10, 2025

Hi ​@skullk 

Thanks lot Sampth. Its 24R2.

Can we expect this in near Future.

 

Kind Regards,

Kasun


AveTonitM
Sidekick (Partner)
Forum|alt.badge.img+9
  • Sidekick (Partner)
  • 141 replies
  • March 10, 2025

@skullk 

please consider also the IFS Cloud Work Task Report which is generated from IFS Cloud, but is missing all images attached to the work task or work task steps. The images might be visible from the Technician Portal, but when generating a post work report the images are not visible.


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  • Sidekick (Partner)
  • 11 replies
  • April 28, 2025

Hi ​@skullk 

 

In IFS within MWO, we can print a standard report with the following measurements:

 

21,59 cm x 27,94 cm 

 

The client from MWO must print the report 7.5 cm wide. The client uses thermal printers

 

How could we link this from MWO?

 

Thanks!

 


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