Service Contract - Service Line Periodic Price incorrect

Dear All,

I believe I am experiencing an issue with the Price Calculation with Service Contract Periodic Prices for Service Lines.

In IFS cloud, we can create a Service Contract. In this contract we add a ‘Service Line’ with invoice Type = ‘Invoice Plan’ so we can select a Sales Part that will be used for the invoicing of this Service.

When we use the ‘Expand’ functionality to go into the details of the Service Line, we have a tab called ‘Periodic Prices’ - where we also have the functionality ‘Retrieve Sales Part Price’. When we click this we get a pop-up that says: “Periodic Price and Discount will be replaced with the values based on the Price Logic. Do you want to continue?’. 

Unfortunately I must conclude that the Price Logic is not correctly followed (or at least => it does not match the Price Logic used in the ‘Price Query’). Because when I was testing this I see following behaviour:

• According to the Price Logic in the Price Query, a ‘Customer Agreement’ has priority over a Customer Price List. But the calculation in the Service Contract does not honor that same priority.

When there is an active Customer Agreement + an active Customer Sales Price List,; the Price Quezry will give the price of the Customer Agreement, but the Service Contract will prefer the price coming from the Customer Sales Price List.

Here below we can see some printscreens related to the above Service Contract:

While our Service Contract calculation provides a value of 4500. That comes from the connected Customer Sales Price List.

IFS version used:

Application service update: 24.2.3

Framework service update: 24.2.3

IFS Cloud Web version: 24.2.3.20250205094042.0

IFS OData provider version: 24.2.3.20250205132510.0

Can someone replicate this issue?

Best Regards

Roel Timmermans