Hi all 

I am trying to create a Escalation Rule in which when someone rejects a case an email will be sent to the case creator stating as such. 

The problem is that when a case is rejected the only thing that is changed (that i can see) is a note put in the journal. Unfortunately this is not a parameter i can use to start the escalation. 

Has anyone else tried to do this and if so what did you do?

Please note i am using APP8

Thanks in advance.