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No record in device locations screen once clicked on update map position in MWO

  • 5 February 2024
  • 4 replies
  • 68 views
H
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Userlevel 2
Badge +9

Hi Experts,

 

I have set the and checked following are correct as required in the cloud env. 

  1. parameter location_on_demand_mode= fine
  2. GPS allowed is set to yes in applications in SERVICEENGAPP
  3. In “Installed app details”, App GPS enabled is set to Yes

And then from MWO app for the service object I go and click on update map position and set position which gives an message as “object map position updated with retrieved device location”

But when I go and check in screen “device location”, there is no relevant record with Lat/long values

 

Could someone please help me on this to understand where it can go wrong?

 

Thanks,

Hesh.

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Best answer by Alexander Heinze 5 February 2024, 21:10

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Alexander Heinze
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Userlevel 6
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Have you checked the object location? Device location is is used to track the technician location (e.g., for use in DC and PSO), but this menu entry should rather update the object location with the current GPS coordinates.

H
Rank
Userlevel 2
Badge +9

Have you checked the object location? Device location is is used to track the technician location (e.g., for use in DC and PSO), but this menu entry should rather update the object location with the current GPS coordinates.

@Alexander Heinze 

really appreciate your response here
I tried to find out where this location is getting updated in cloud but still could not find where the object location is updated in which screen or tab in cloud

if possible please help me out

Thanks,

Hesh.

Alexander Heinze
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Userlevel 6
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Select the paper clip icon and then navigate to the Map Position tab:

 

H
Rank
Userlevel 2
Badge +9

Select the paper clip icon and then navigate to the Map Position tab:

 

@Alexander Heinze  thanks alot 🤗

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