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Question

No new assignment slot when incomplete an assignment in a request task with providing time to completion

  • February 24, 2026
  • 5 replies
  • 30 views
kasunhp
Sidekick (Partner)
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Hi All,

 

We can give a time to complete when we change the status of an assignment  to “Incomplete” in a Request task.

 

The status of the assignment is changed to “Incomplete” and “Time to Completion” is updated correctly.

 

However, there is no any slot in the Dispatch Console or any other place to assign this remaining 1 hour as an assignment.

If we Incomplete an assignment from MWO by choosing the option “Needs to be planned”, then we can suggest a Resource Group and Preferred Resource while we incomplete the assignment. Then only, assignment slot appears in the dispatch console. 

But, what will happen when a technician only Incomplete work by giving remaining time to complete?

TIA.

5 replies

kasunhp
Sidekick (Partner)
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  • kasunhp
  • Author
  • Sidekick (Partner)
  • February 24, 2026

​@Bhanuka Abeygoonawardana any idea on this?

A
Superhero (Employee)
  • anmise
  • Superhero (Employee)
  • February 24, 2026

If additional work is required, you need to add a new resource demand in order to schedule it in DC/PSO.

​@Minindu Somaratne 

    kasunhp
    Sidekick (Partner)
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    • kasunhp
    • Author
    • Sidekick (Partner)
    • February 24, 2026

    If additional work is required, you need to add a new resource demand in order to schedule it in DC/PSO.

    ​@Minindu Somaratne 

    Is there anyway to Backoffice planners/dispatchers get notified about this Incompletion if field technician does not suggest a resource group?

    A
    Superhero (Employee)
    • anmise
    • Superhero (Employee)
    • February 25, 2026

    ​@kasunhp I think the best way is to use a BPA or an event to notify whoever needs to be notified.

      kasunhp
      Sidekick (Partner)
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      • kasunhp
      • Author
      • Sidekick (Partner)
      • February 26, 2026

      Thanks, I was wondering is there any functionality. If it is good if there is empty assignment appearing in the dispatch console with time duration equal to “Time to Complete” even when technician does suggest any resource demand.

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