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Question

No new assignment slot when incomplete an assignment in a request task with providing time to completion

  • Feb 24, 2026 8:29 AM UTC
  • 5 replies
  • 66 views
kasunhp
Hero (Partner)
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Hi All,

 

We can give a time to complete when we change the status of an assignment  to “Incomplete” in a Request task.

 

The status of the assignment is changed to “Incomplete” and “Time to Completion” is updated correctly.

 

However, there is no any slot in the Dispatch Console or any other place to assign this remaining 1 hour as an assignment.

If we Incomplete an assignment from MWO by choosing the option “Needs to be planned”, then we can suggest a Resource Group and Preferred Resource while we incomplete the assignment. Then only, assignment slot appears in the dispatch console. 

But, what will happen when a technician only Incomplete work by giving remaining time to complete?

TIA.

5 replies

kasunhp
Hero (Partner)
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  • kasunhp
  • Author
  • Feb 24, 2026 8:30 AM UTC

​@Bhanuka Abeygoonawardana any idea on this?

Superhero (Employee)
  • anmise
  • Superhero (Employee)
  • Feb 24, 2026 8:51 AM UTC

If additional work is required, you need to add a new resource demand in order to schedule it in DC/PSO.

​@Minindu Somaratne 

    kasunhp
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    • kasunhp
    • Author
    • Feb 24, 2026 10:31 AM UTC

    If additional work is required, you need to add a new resource demand in order to schedule it in DC/PSO.

    ​@Minindu Somaratne 

    Is there anyway to Backoffice planners/dispatchers get notified about this Incompletion if field technician does not suggest a resource group?

    Superhero (Employee)
    • anmise
    • Superhero (Employee)
    • Feb 25, 2026 12:17 PM UTC

    ​@kasunhp I think the best way is to use a BPA or an event to notify whoever needs to be notified.

      kasunhp
      Hero (Partner)
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      • kasunhp
      • Author
      • Feb 26, 2026 6:35 PM UTC

      Thanks, I was wondering is there any functionality. If it is good if there is empty assignment appearing in the dispatch console with time duration equal to “Time to Complete” even when technician does suggest any resource demand.

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