Solved

Need to hide Revise Document option from MWO Attachments > Document Details Page

  • 21 September 2023
  • 4 replies
  • 48 views
I
Rank
Userlevel 1
Badge +7
  • ISD
  • Sidekick (Customer)
  • 47 replies

Hello all, we are currently using IFS MWO Service 10 App Upd 9 (version 10.20.1419.0) and when we tried to use Revise Document it always creates a Failed Transaction and got confirmed from the Community there is a known bug related to Document Revision option. 
 

Since the option is available Mobile Users still tend to use that functionality and trigger Failed Transactions.
1. Therefore, would you kindly advise if there is any possibility to hide it from the MWO App and restrict using that option by any Mobile User?

  1. Is the bug related Document Revision option is fixed in Cloud version or any IFS APP 10 UPD.?
    Many thanks for all your kind thought and advice. 🙂

 

 

icon

Best answer by Rukmal Fernando 25 September 2023, 08:14

View original
Best regards - ISD -

4 replies

Rukmal Fernando
Rank
Userlevel 5
Badge +12

@ISD do you have any reference to the bug you mentioned please?

I
Rank
Userlevel 1
Badge +7

Hi @Rukmal Fernando thanks for your kind inquiry. I was referring to a community post quite a time ago and it's not currently available with me to quote. Nevertheless, do you think it's not a bug or anything could manage from IEE side? or something related to Permission?
Furthermore, below is the error we see in MWO App side.
 


Thanks for your kind thought and advice. 

 

Best regards - ISD -
Rukmal Fernando
Rank
Userlevel 5
Badge +12

@ISD it’s hard to say anything without knowing details, but if you consistently get failed transactions from the Revise Document setting and our Support Team have not been able to help you resolve it, it’s probably worth sending a Support Issue so that we can dig a bit deeper.

In terms of hiding the Revise option, that is a built-in screen, so it’s not possible to hide that option via Page Designer for example. If your users have Edit access for Documents, the Revise option will also be shown as per design.

Best regards,

Rukmal

 

I
Rank
Userlevel 1
Badge +7

Hello @Rukmal Fernando very well noted and thanks for your kind thoughts and guidance. Thanks for the extra information on the edit/revise option behavior in MWO App. Sure will create a Support ticket on the same and request for further investigations. Thank you. 🙂

Best regards - ISD -

Reply


Terms & ConditionsCookie settings