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Question

MWO sync process is failing

  • April 21, 2026
  • 5 replies
  • 23 views

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Hi,

 

I am having some issues with MWO in which it is telling me the following error message. The app initializes and I can see my jobs but when I try to sync it afterward or try to push information back, it fails. Any recommendations on what this could be?

 

Thanks,

George.

5 replies

Alexander Heinze
Ultimate Hero (Employee)
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Can you check the logs in the app and on the server?


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  • Author
  • Do Gooder (Partner)
  • April 28, 2026

Hi,

I am seeing an error message in the logs which states the follwoing:

"error":{"code":"MI_METADATA_NOTFOUND"

Thanks,

George.


Alexander Heinze
Ultimate Hero (Employee)
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I would delete the app log, initialize again and then check the log to see if it has more specific errors.


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  • Author
  • Do Gooder (Partner)
  • April 28, 2026

It has provided the same error message - {"error":{"code":"MI_METADATA_NOTFOUND","message":"Metadata not found."

 

I have also spotted the following statement - Object reference not set to an instance of an object

Thanks,

George.


Alexander Heinze
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • April 28, 2026

If the client doesn’t give you more details, did you look at the MOBILE APP STATUS OVERVIEW Lobby and then drilldown to suspicious areas?