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MWO Service: Return travel failed transaction

  • January 10, 2025
  • 3 replies
  • 26 views

SDN
Sidekick (Partner)
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  • Sidekick (Partner)
  • 17 replies

Hi,

I was wondering if anyone had ever encountered this type error (please, see screenshot below) with the Return Travel action on MWO Service. 

 


The transactions type Travel (On Route)  and Work are recorded correctly, but "Return travel" (after completion of the task) generates the previous failed transaction. 

 

 

Can anyone please help me?

Thanks

Stefania

Best answer by Uthpala

Hi Stefana,

It seems, the fix for case CS0219803 has caused the issue in 24.1 - SU 1.

This has been corrected in 24.1 - SU3. ( and all other relevant tracks )

Regards,

Uthpala

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3 replies

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  • Hero (Employee)
  • 70 replies
  • January 13, 2025

Hi Stefania,

To my knowledge, this is an isse caused by some new validations introduced through a bug fix in Tech portals in WO \Work Task area. 

This has been corrected by fix /fixes later. 

Which track /SU are you on ? 

Regards,

Uthpala


SDN
Sidekick (Partner)
Forum|alt.badge.img+6
  • Author
  • Sidekick (Partner)
  • 17 replies
  • January 13, 2025

Hi Uthpala, 

Thank you for your reply. 

These are my details: 

 

 


Forum|alt.badge.img+7
  • Hero (Employee)
  • 70 replies
  • Answer
  • January 13, 2025

Hi Stefana,

It seems, the fix for case CS0219803 has caused the issue in 24.1 - SU 1.

This has been corrected in 24.1 - SU3. ( and all other relevant tracks )

Regards,

Uthpala


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