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Hi all. I’m testing UPD24 Apps10 with MWO Maintenance 10.

As i try to attach a picture from camera, the app is stuck in Media detail screen and does noting after the message:

 

“Getting location data. Please wait.”

 

All the permissions are given to the app. No powersave set up. Tried with motorola(androd 12) and samsung(android 14). Already clear cache and data, also deleted the user’s device. Is there anything else I can do or it may be a bug?

 

tried android and windows.

 

 

@lopespetro this requires Location permission to fetch the GPS coordinates. Can you double check that Location permission is enabled on MWO?

Best regards,

Rukmal

@lopespetro this requires Location permission to fetch the GPS coordinates. Can you double check that Location permission is enabled on MWO?

Best regards,

Rukmal

Hi @Rukmal Fernando , yes. the permission is enabled.

In UPD17 it works fine.

 

@lopespetro by “Location permission” I meant this. How does it compare with yours?

Cheers,

Rukmal

Yes @Rukmal Fernando . This permission is on.

@lopespetro is it the same behaviour on Android and Windows?

and you mentioned that it works on Upd17. Does it mean that the same app works differently against your UPD17 instance and your UPD24 instance? if so, can you the following result for both your environments please? (filtered by App Name: MaintEngApp, App Version: <latest in your env>, Category: %Location%).

Best regards,

Rukmal

Hi @Rukmal Fernando , UPD17 is in PRD envir, and UPD24 is in TST envir.

 

The TAS also is in differnte server:.

 

UPD24

IFS Touch Apps Server 10.24.536.1 for Apps10

 UPD17

IFS Touch Apps Server 10.17.442.0 for Apps10

 

UPD24:

 

UPD17:

 

@lopespetro is 1.11 the highest version of MaintEngApp on your UPD17 environment? I was expecting to see 1.17 there.

@lopespetro is 1.11 the highest version of MaintEngApp on your UPD17 environment? I was expecting to see 1.17 there.

Yes @Rukmal Fernando , See bellow:

 

 

Hi All, I have done more tests and noticed that the problem is just with android. Windows and IOS apps are working as expected.

I’ve tested with android 12 and 14 with owner user, english and portuguese brazil with different devices (motorola and samsung).

Already raised a case CS0301802.


@Bandula @James Ashmore @Rukmal Fernando any ideias?

@lopespetro thanks for raising the Support Ticket, we can then plan it into work streams and do a deeper investigation.

Best regards,

Rukmal

@lopespetro thanks for raising the Support Ticket, we can then plan it into work streams and do a deeper investigation.

Best regards,

Rukmal

Hi @Rukmal Fernando , any news?

@lopespetro this seems to be under investigation by our Support team and I’m trying to check on the status. We’ll share an update via the ticket once it does reach us.

Best regards,

Rukmal

@lopespetro Have you tested APPS 10 Update 17 and Update 24 with same Android devices and at the same location? Just to confirm if you have the same testing conditions. 

Additionally, the issue may be related to a location pulling delay (a prolonged time to retrieve location data from GPS) on certain Android devices. The Cloud Android App has introduced improvements to address this by implementing location polling with additional providers (such as Cellular Network, WiFi, etc.) and using the last known location, which may help reduce the lag.

 

Best Regards,

 

Edward

 

 

 

 

 

@lopespetro Have you tested APPS 10 Update 17 and Update 24 with same Android devices and at the same location? Just to confirm if you have the same testing conditions. 

Additionally, the issue may be related to a location pulling delay (a prolonged time to retrieve location data from GPS) on certain Android devices. The Cloud Android App has introduced improvements to address this by implementing location polling with additional providers (such as Cellular Network, WiFi, etc.) and using the last known location, which may help reduce the lag.

 

Best Regards,

 

Edward

 

 

 

 

 

Hi @elin , yes. same for both UPDs.Tks for the info. I hope the support can come with a solution for APPS10.

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