Question

mWO (Cloud) error with Object online search/download

  • 23 March 2024
  • 3 replies
  • 31 views
A
Rank
Badge +4

Hi,

I’m getting the below error when downloading objects to mobile device on mWO (Service Engineer). What permissions should I grant to the users to get pass this? They already can see objects that were on the tasks sent to them.

 

 

3 replies

skullk
Rank
Userlevel 5
Badge +10

Hi,

Does the end user have the permission to the “ObjectInformaton” security? Can they navigate to the task objects to see object details?

Thanks

Sampath

kathlk
Rank
Userlevel 6
Badge +14

This is because of missing projection grants. Mobile security Groups grant the permission for the background data sync. But to perform online actions/queries, you also need the relevant projection grants. 

Regards KATHUK
A
Rank
Badge +4

Hi,

Does the end user have the permission to the “ObjectInformaton” security? Can they navigate to the task objects to see object details?

Thanks

Sampath

Hey Sampath, how are you doing :)

 

Yes, verified that ObjectInformaton is granted and they can see full detail of the objects on the tasks. They can also go to Objects tile from the homescreen and view details. The error appears only when attempted to download. Is there a way to debug them? Similar to using the IFS Cloud Developer Tool browser extension to find permission issues related to projections etc in the web client?

 

Cheers

Asanka

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