Skip to main content
Question

MWO App performance (Android)


Forum|alt.badge.img+3

We have recently started using MWO (we are also using IFS Cloud 24R2). While we have spent quite some time to ensure a good performance in terms of synchronization, we have received feedback that the user experience is suffering from slowness to navigate within the app.

For esp. Android users, pages takes on average ~5 seconds to load, so if you want to report time: From the start page, go to My Work, select an assignment, go to actions, go to time. This will take in total ~20 seconds of pure loading times. Similarly, it takes 20 seconds of loading times to go back to the start page.

We have looked at if the performance may be related to the type of Android phone, but even if you are using the latest Android OS, on a flagship phone the issues remain. At the same time, we do not have any complaints from any iPhone users.

We have tried to remove any unused functionality such as location tracking, but this has only had a minor impact.

Is there anyone that have similar experiences, and any recommendation for how to improve the user experience for Android users?

2 replies

Forum|alt.badge.img+7
  • Sidekick (Partner)
  • 57 replies
  • April 8, 2025

Hi

 

I’m following this since we are also about to implement MWO for around 1000 technicians with Android devices.


Rukmal Fernando
Superhero (Employee)
Forum|alt.badge.img+16

@christianroth what version of MWO are you running right now? did you start with an earlier version of MWO, and if so, did you notice any change in performance from the first version to the current version?

Can you also share the exact model of the Android devices you’ve tested with as well as the Android versions they run please?

Please feel free to share via a personal message if you prefer.

@kasunhp as you prepare for an implementation, please note the future support for Android versions as documented here: 

https://community.ifs.com/ifs-cloud-mobile-apps-388/future-supported-android-os-versions-for-ifs-cloud-mobile-apps-42703

which is also supplemented by this (see “Mobile OS for IFS Cloud Mobile”) section:

https://docs.ifs.com/techdocs/25r1/080_supported_platforms/#user_access

Best regards,

Rukmal


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings