MRA and on-call shift are not visible in PSO

Shifts with On Call=Yes are not synced to PSO.

Can you share screenshots of your MRA definition?

Hi ​@Alexander Heinze 

I cannot copy images in to this post now. I tried 4 times. Tried even after relogging. I don’t know why. 

Trying to copy by editing a reply.
 

Hi Kasun

Thank you for sharing the examples for Alex.
Our moderation system flagged your content as the sensitive information could be shared (likely name on the screen shot) which is not in line with IFS Community guidelines. I have edited the picture to hide your name. 

Kind Regards,
Grzegorz

Hi ​@Grzegorz Byrski 

Thanks for your comment. I did not hide it since it is my name itself. But, good input.

Hi ​@Alexander Heinze 

 

I cannot copy images in to this post now. I tried 4 times. Tried even after relogging. I don’t know why. 

Trying to copy by editing a reply.
 

 

Try approving the MRA.

Hi ​@Alexander Heinze 

 

I cannot copy images in to this post now. I tried 4 times. Tried even after relogging. I don’t know why. 

Trying to copy by editing a reply.
 

 

Try approving the MRA.

It worked after approving. Then if we use PSO, dispatchers have to monitor MRA page as well? It’s easy if allocations are visible in PSO as well like DC. Is this the standard functionality? Or, is there any work around?

Hi ​@Alexander Heinze 

 

I cannot copy images in to this post now. I tried 4 times. Tried even after relogging. I don’t know why. 

Trying to copy by editing a reply.
 

 

Try approving the MRA.

 

It worked after approving. Then if we use PSO, dispatchers have to monitor MRA page as well? It’s easy if allocations are visible in PSO as well like DC. Is this the standard functionality? Or, is there any work around?

Not sure I understand your question. Why do dispatchers have to monitor the MRA page?

Hi ​@Alexander Heinze 

 

I cannot copy images in to this post now. I tried 4 times. Tried even after relogging. I don’t know why. 

Trying to copy by editing a reply.
 

 

Try approving the MRA.

 

It worked after approving. Then if we use PSO, dispatchers have to monitor MRA page as well? It’s easy if allocations are visible in PSO as well like DC. Is this the standard functionality? Or, is there any work around?

Not sure I understand your question. Why do dispatchers have to monitor the MRA page?

If a technician report an MRA via mobile app, how can dispatchers see it to approve?

Hi ​@Alexander Heinze 

 

I cannot copy images in to this post now. I tried 4 times. Tried even after relogging. I don’t know why. 

Trying to copy by editing a reply.
 

 

Try approving the MRA.

 

It worked after approving. Then if we use PSO, dispatchers have to monitor MRA page as well? It’s easy if allocations are visible in PSO as well like DC. Is this the standard functionality? Or, is there any work around?

Not sure I understand your question. Why do dispatchers have to monitor the MRA page?

 

If a technician report an MRA via mobile app, how can dispatchers see it to approve?

Ah, understood. So it’s the dispatcher who approves it, not the line manager. In that case I would have a couple of ideas:

• A second page with MRA requests to approve
• A BPA that creates stream notifications (would work particularly well when using the embedded workbench)
• Auto-approve the MRA and let the dispatcher only reject exceptional cases
• Not sure if you could configure an “Attention On” event so that the dispatcher sees the resource who created the MRA highlighted in the workbench 

Thanks for the inputs. I was thinking it will work like DC.