IFS Cloud – ServiceEngApp The notification upon receiving a new request task not displaying in 24.2.1

We had a similar case raised for one of our demo environments, but when we checked after a couple of days it has started to work. Can you check once more and see if it works today. 

Otherwise I think it is best to add a report to IFS, so we have a look at it. I am not sure what is going wrong, if you have the the two HUB parameters as exactly the same in the two environments. 

Hello ​@wrprabash 

If notifications worked in 24.2.0 but not in 24.2.1, and logs show no errors, try the following:

1. Check Notification Hub Settings:

   • Ensure the Notification Hub URL and Push Notification settings are correctly configured in Solution Manager > System Parameters.

2. Verify Push Notification Registration:

   • Open the mobile app settings and confirm that push notifications are registered and enabled.

3. Test with Different Users & Devices:

   • Try sending notifications to different users or devices to determine if the issue is user-specific.

4. Check Background Services:

   • Ensure that all necessary background jobs for push notifications are running.

5. Wait & Re-test:

   • As mentioned in ​@JOOLSE’s response, some demo environments had similar issues that resolved after some time. Try again later.

If the issue persists, consider reporting it to IFS Support for further investigation.

Best regards,