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How to remove Scrapped Functional Object from the Object ID list in Mwo?

  • January 21, 2022
  • 6 replies
  • 105 views

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Hi Community, 

Our mWO users are experiencing this failed transactions ERRINV: ORA-20110: PscContrProduct.OBJCTIDREQUIRED: Object ID is mandatory when entering Service Contract Line information"  because of the scrapped Functional Object in the system.  

Please kindly advise on how to remove the scrapped functional Object from the Object ID list in MWO so that users can avoid this crazy failed transactions that is causing frustrations for users? 

your help is appreciated. 

Thanks,

Mesh 

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6 replies

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  • Author
  • Sidekick (Customer)
  • January 21, 2022

Here is picture of scrapped functional Object ID in IEE. But we want the ones listed in MWO to be removed. 

 


Bandula
Hero (Employee)
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  • Hero (Employee)
  • January 21, 2022

Hi @meshfemi , We have below condition in code to exclude scrapped objects.

where = "OPERATIONAL_STATUS_DB != 'SCRAPPED'";

So need to see why you getting them to mobile.

What is the IFS version and mwo client version ?

Cheers,

B

 


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  • Author
  • Sidekick (Customer)
  • January 22, 2022

Many thanks @Bandula. we currently have mWO Apps 9 in PROD. 


Bandula
Hero (Employee)
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  • Hero (Employee)
  • January 22, 2022

Hi, In App9 also we have the condition to exclude scrapped objects. But it will not apply if you use ‘Sync all object’ setting in Touch app Server. In that case you need to add this condition to a PS filter for EqupmentObject LU.

You can check the current defaults where in below screen.

 

Let me know if you need any help to set up a PS filter. 


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  • Author
  • Sidekick (Customer)
  • January 24, 2022

@Bandula Thanks for your help. 

Correction to my previous post - we are on version Apps 10, UPD9 in PROD.  does this make any difference to your recommendation? 


Bandula
Hero (Employee)
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  • Hero (Employee)
  • January 24, 2022

Hi, yes it is same. So please check Entity Details screen as in screenshot.