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Question

Cannot Duplicate an Incident from Incidents List

  • March 11, 2021
  • 1 reply
  • 73 views

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  • Sidekick (Employee)
  • 23 replies

I am trying to duplicate an existing Incident record in the Incidents transaction.  I can select the Duplicate button and I can update some columns, but when I try to save, I get an error message that The date of the incident is required to be incident reported date or an earlier date.  This works in Apps10/IEE.  When duplicating the record in 21R1, it’s duplicating the Reported Date and Time and that field is not editable.  It should enter sysdate into the Reported Date and Time as it does in Apps10/IEE.

The same thing happens if you try to duplicate the incident in the detail record.

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1 reply

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  • Sidekick (Partner)
  • 20 replies
  • March 12, 2021

Hi Karin,

We have the same issue and are reporting it as a bug.

Maria


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