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Question

Allocating Orders once a Day

  • April 17, 2026
  • 1 reply
  • 21 views
R
Do Gooder (Partner)

Our Client has a requirement that they would like the orders to be allocated by PSO before the shift start and afterwards PSO should not allocate any other order for the current Day. They have a process for handling emergency orders manually during the Day.

 

We have used Time Before Shift Start to 2 hours so that the orders start getting committed 2 hours before shift start and Max commited activities to 50(Due to activity durations this is the max possible orders that the tech can work on)

However in scenarios where there is not enough work at the start of the shift,PSO ends up committing new orders to tech when any new orders come to the system.Do we have any way to stop this so that no new order are commited.

 

Any help would be highly appreciated

 

 

 

 

1 reply

Sachitra_W
Do Gooder (Employee)
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  • Sachitra_W
  • Do Gooder (Employee)
  • April 17, 2026

​@rahul.z.mishra 

I believe you can use the shift cut-off attribute under shift templates to achieve this. The shift cut off is a time span attribute that is added to the shift start time where once the current schedule time passes this cut-off point, activities wont get scheduled to the shift. The shift cut off can be negative as well which means it can be triggered before the shift start.

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