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Clickable Hyperlink in Problem description or Custom Field?


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Hi,

 

Is there a option that you can add Clickable URL hyperlinks to a Problem description is CS or SV or create a custom fields. with url click function to open in new tab?

I cannot found it in any documentations so probably not.

Any ideas or suggestions? Or just not posible?

 

Idea is to add a url to a field/Problem Description Field engineers can click this url to go to new tab?

For both Mobile app and Employee Web portal

 

Thanks 

Robin

Best answer by robinsch

Hi Phil,

 

I just found out we can add links as an Attachment, i can work with this option.

Thanks.

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Phil Seifert
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • May 23, 2025

Hi Robin,

Yes, you are correct.  Such functionality does not exist in the Alliance application.

Sorry,

Phil


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  • Hero (Customer)
  • May 23, 2025

Hi Phil,

 

I just found out we can add links as an Attachment, i can work with this option.

Thanks.


Phil Seifert
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • May 23, 2025

Hi Robin,

Ok, this is an option which I was going to recommend for you.  It is not the same as putting it in a field on the screen as you have to use attachments but if this will work for you, great!

 


HERNANDEZ-MCI
Do Gooder (Customer)
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Hi

In the back office only, you can modify the xml file of the form where the link is located.

Using AO_LINK, for example, to open the product in this form ,

the link code is:

                <label class="ast-link" onclick="AO_Link('product','&amp;[main$bpart_id]')" astea-trans="text;TXTASP$product_id_vx;N;" id="bpart_id_t">ID produit</label>

 

In this example, the link open the site 

 

 

This filel is mandatory with this instruction class="ast-link mandatory (a red star is on the right off te label)

And the code is:

                <label onclick="AO_Link('customer','&amp;[main$company_id]')" astea-trans="text;TXTVIRTUAL$Site_ID;N;" id="company_id_t" class="ast-link mandatory">ID site</label>

 

You can olso add with the customizer a text field and modify the code to add a button to open the url in this field.

Example: This is the code for the classic input field:

Now modify this section:

<div class="fieldset-item">
  <div class="caption-holder">
      <label id="main@cst_referentiel_t">Référentiel</label>
  </div>
  <div class="input-holder">
      <input id="main@cst_referentiel" class="input_form new-link-fl" tabIndex="230" link_id="url_icon_link" link_class="vt-search-web" value="{cst_referentiel}">
         <xsl:attribute name="link_onclick">window.open(("http://"+_ParseParams("&amp;{main$cst_referentiel}")).replace("http://http://","http://").replace("http://https://","https://"), "","scrollbars=yes,resizable=yes")
         </xsl:attribute>
      </input>
  </div>
</div>

 

Résult :

When you clic on the buton the URL on the field is send to Edge 

 

 

You can adapt the code according to your needs.

I hope this will be useful to you

Regards

 


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