Skip to main content
Question

Data are not sync automativcaly in MWO


Forum|alt.badge.img+6
  • Do Gooder (Partner)
  • 25 replies

Hi everyone, 

 

I have a problem with the datas in MWO : In one of my environement, datas are synced almost immediately, and on a other I have either to initialize or to trigger manually Sync rules. 

Do you know where I have to set up in this last environement to be able to sync automaticaly ?

 

Thanks,

Simon Pertin

8 replies

Alexander Heinze
Superhero (Employee)
Forum|alt.badge.img+23

Did you compare the user’s sync interval on both systems?

 


Forum|alt.badge.img+6
  • Author
  • Do Gooder (Partner)
  • 25 replies
  • May 21, 2025

Thanks Alexander for your answer, I tried to put the same value here but nothing have changed:

I think there is no synchro on the second environement, because even if I wait for 5 min, nothing happen.


Alexander Heinze
Superhero (Employee)
Forum|alt.badge.img+23

If you sync every 5 seconds, it will likely result in a new sync while the previous one still runs. I would set it to at least 1 minute, maybe even 5.

How do you know that sync doesn’t work? Do you create data in the backoffice and then check if and when it’s synced to MWO? If yes - what data (entity)?


Forum|alt.badge.img+6
  • Author
  • Do Gooder (Partner)
  • 25 replies
  • May 21, 2025

It was 1 min before I’ve changed it to 5 seconds. 

I did some changes on the entity JtTaskStep 40 min ago, nothing have been synchronized. However, if I sync the entity manually in “Sync rules” screen, the data are synced. Here is my sync rule for my second environement (the one who is not synced) :

And for my first environement : 

 


Alexander Heinze
Superhero (Employee)
Forum|alt.badge.img+23

There is a lobby for MWO with various KPIs. See if you find any error messages. Based on what you explain, it doesn’t sound like an issue in MWO, but rather server-side.

@Rukmal Fernando any suggestions?


Forum|alt.badge.img+6
  • Author
  • Do Gooder (Partner)
  • 25 replies
  • May 21, 2025

I think I found the reason I don’t have any sync : I don’t have any Sync Trigger for my app in this env :

Like you said, it seems to be different from a set up error, because I can’t enable the triggers for my app, and I have triggers on other env without having set them up.


Forum|alt.badge.img+7
  • Sidekick (Partner)
  • 82 replies
  • May 22, 2025

@SimonP 

 

Hi Simon,

Appreciate if you can share how you solved this issue. 

TIA.


Forum|alt.badge.img+6
  • Author
  • Do Gooder (Partner)
  • 25 replies
  • May 23, 2025

Hi ​@kasunhp , actually I didn’t solve the issue, my last message was my last step. I know now where the problem is but I can’t resolve it right now, because if I try to click on “Enable all triggers”, nothing happens, and I didn’t find where to set these triggers.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings