Hi,
If a Customer Return is completed with Return Action: Exchange.
The Customer Return does not shows up in Customer Return Billing Batch to move the Customer return to History, but it stays status Completed in non History table.
I understand that this return action does not need to be invoiced, so it is not in Billing Batch.
But is it possible to move this To History table of will the returns always be in non History table as Completed?
Thanks,
Robin
Best answer by Phil Seifert
Hi Robin,
I don’t have all your complete steps but what I tested does move the customer return to history.
Steps:
Create Sales Order with product and invoice so have something to return. It had a value.
Create Customer return based on the invoice with return action exchange
Add product from the invoice 100% refund (though in my case I set the value in the sales order to 0 because I did not know your steps).
Submit
Receive
Completion
Then it asked if I wanted to open the sales order, I said yes
From the sales order created, ship product
The original line 1 of the customer return is now in history:
Without your exact steps, I can’t tell if there is an issue or not but the test above shows the completed customer return is moved to history but I only checked after shipping the second sales order based on the customer return. You do need to have logistics transactions bring the bad product into inventory as well as shipping a new product out of inventory.
+24Hi Robin,
I don’t have all your complete steps but what I tested does move the customer return to history.
Steps:
Create Sales Order with product and invoice so have something to return. It had a value.
Create Customer return based on the invoice with return action exchange
Add product from the invoice 100% refund (though in my case I set the value in the sales order to 0 because I did not know your steps).
Submit
Receive
Completion
Then it asked if I wanted to open the sales order, I said yes
From the sales order created, ship product
The original line 1 of the customer return is now in history:
Without your exact steps, I can’t tell if there is an issue or not but the test above shows the completed customer return is moved to history but I only checked after shipping the second sales order based on the customer return. You do need to have logistics transactions bring the bad product into inventory as well as shipping a new product out of inventory.
Hi Phil,
Yeah , i see the different i your steps and our steps, we use Non System documents and Click on No in the Open Sales order pop-up.
I tested your steps with No System Document and Click on No, after i clicked No the Customer Return is going to History with status Completed.
So I really don’t know why i had this issue before and now I don’t have it.
Seems al working correct.
Thanks..
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
