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Question

How to change the operational status from Not applicable to In operation in Service Object


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  • Sidekick (Partner)
  • 17 replies

Service management > Installed base> Service object 

 

When an inventory part set as Serial maintenance aware, it is available in Service object, where the operational status is set as Non Applicable. Even after issuing that part from the request work task, and added the location, it is not possible to change the status In operation. 

 

there is an option in Make maintenance aware, but there is no edit option to change the place serial in facility toggle.

 

2 replies

HAFFRASVE
Sidekick (Customer)
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  • Sidekick (Customer)
  • 39 replies
  • September 10, 2025

Had the same issue for a Serial Object, and it changed to In Operation when I used Place Serial in Equipment Structure from Execute Work task 


Nethmini Kosvinna
Superhero (Partner)
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Hi ​@INTHSL ,
 "Place Serial in facility" can be used when the part is issued to a request work task/work task at the time you perform "Make maintenance aware."
Please refer to the steps I followed below.

 

Part was in the inventory
Part has been issued to a Request Work Task
Perform ‘Make Maintenance Aware’ while placing the object in the facility


 

Service Object has been created with ‘In Operation’ operational status

Thanks,
Nethmini


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