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Question

Add Service Note in MWO


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  • Sidekick (Customer)
  • 5 replies

Hi,

If we enter a note in Add Service Note tile in MWO, where can we access that note in IFS Cloud, (note is entered directly in Add Service Note without any connection to a Work Task or Request)

 

4 replies

skullk
Hero (Employee)
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  • Hero (Employee)
  • 265 replies
  • April 29, 2025

Hi,

There is no such entry point in home screen to add service notes in the standard solution in mobile. Is this a customization? 

Thanks

Sampath 


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  • Author
  • Sidekick (Customer)
  • 5 replies
  • April 29, 2025

@skullk Thanks for the response.

This is home page of MWO 23R2, it allows users to enter a note in Add Service Note tile as shown in the screenshot above.

I’m not sure whether it is a configuration or not, if it is not in standard MWO it might be a configuration, how can we identify whether it is a configuration or not?

 


skullk
Hero (Employee)
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  • Hero (Employee)
  • 265 replies
  • April 29, 2025

I checked on RnD environments on 23R2 and can’t see an entry point like that. So this is a configuration as you have pointed out.

I think there is a place to see all configurations. 

Thanks

Sampath 


Forum|alt.badge.img+2
  • Author
  • Sidekick (Customer)
  • 5 replies
  • April 29, 2025

Thanks ​@skullk 


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