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FSM Skill Adding in Follow up Task

  • February 27, 2025
  • 1 reply
  • 24 views

Pinmaya Kumar Singh
Do Gooder (Partner)
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Dear All,

 

How we can add skill while creating one request and task as Inbound.

Like I wan to show skill once the task is getting created through br.

 

Regards,

Pinmaya

Best answer by Shneor Cheshin

Hi ​@Pinmaya Kumar Singh 

If I understand you correctly, you need to configure an XML BR.

In the XML message, create a new task_skill record with the relevant task_id.

Cheers!

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1 reply

Shneor Cheshin
Superhero (Employee)
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  • Superhero (Employee)
  • 1168 replies
  • Answer
  • March 2, 2025

Hi ​@Pinmaya Kumar Singh 

If I understand you correctly, you need to configure an XML BR.

In the XML message, create a new task_skill record with the relevant task_id.

Cheers!


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