Dear All,
How we can add skill while creating one request and task as Inbound.
Like I wan to show skill once the task is getting created through br.
Regards,
Pinmaya
Dear All,
How we can add skill while creating one request and task as Inbound.
Like I wan to show skill once the task is getting created through br.
Regards,
Pinmaya
Best answer by Shneor Cheshin
If I understand you correctly, you need to configure an XML BR.
In the XML message, create a new task_skill record with the relevant task_id.
Cheers!
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