We are looking at using the Activities in my calendar in assyst to enter when we are on holiday so tickets are not assigned directly when we are not working. However we have automated processed that assign individuals calls and we don't want these to stop when a user is marked as unavailable. Can you configure certain assyst web users to overwrite this unavailability to the automated calls are still logged?
Hello Lloyd,
When you set the ‘Unavailable’ option and Service Department on the Activity card , you will not be able to assign to the User from that Service Department. It will work for tah User and another SVD.
Having an option to ignore the Unavaibility based on some criteria, might be a suggestion for the Idea area https://community.ifs.com/ideas
Before saving your idea, enter "assyst" in both the Product Area and Tags fields, to ensure that your idea is registered under the IFS assyst category
Kind Regards
Caroline
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