Hello,
Is it possible to set up multiple SLAs for an item based on what time a service order is opened? For instance, one SLA if opened during active hours at a store, a different SLA if after hours? We are on v15 and currently have our SLAs set up on individual items, contracts are for individual site IDs. Thanks for your help!
+23HI Leann,
The closest thing we have is the SLA option for Next day and you can define the minutes for next day coverage.
If you are looking for SLA for multiple times during the day such as: (making dummy examples below)
Opened at 8AM - SLA 6 hours
Opened at 12PM - SLA 4 hours
Opened at 3PM - SLA 2 hours
This is not functionality in Alliance to my knowledge.
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